Frequently asked questions

Welcome to our FAQ page – the place to find answers to all your burning questions! We've gathered some of the most frequently asked questions and listed them for you below!

You know best what's good for you, but we could all use a little help sometimes! Our products come with visual product features, so you know exactly whether a product is what you're looking for. Every product has a detailed description. If you're still not quite sure what you're after, feel free to email us and we'll gladly help you out!

Fannie approaches intimacy as a whole; we don't just focus on the act itself, but see intimacy as a multi-faceted experience. That's why we have a varied collection to meet all of these needs.

We primarily focus on the needs and wishes of women, but that doesn't mean we've forgotten about the men 😉

That's why we have a selection of toys that are 'couple-proof', so you can enjoy them together with your partner. 

Aside from the sex toys, all our products can be used by anyone. Men, women, and everyone in between and beyond!

We all want payments to go as smoothly as possible, so we try to offer as many payment methods as we can.

We accept: iDeal, Bancontact, PayPal, Apple Pay and Klarna.

Once your order has shipped, you'll receive a tracking code in your email confirmation. You can check the tracking page for updates on the delivery of your package!

If your order hasn't shipped yet, you can contact our team via the contact form. We'll be happy to help you with your request.

We currently ship within the Netherlands, Belgium, France, Spain, Portugal, Italy, Germany, Austria, Poland, Denmark, Sweden and Ireland

We do our best to ship as quickly as possible, because let's be honest, nobody likes waiting 💁‍♀️ For orders within The Netherlands and Belgium you can expect your order the next day if you have placed it before 8 PM. For all other countries, expect your package within 3-5 business days.

We have an affiliate program for which you can sign up here. Have something else to offer? We're always interested in a good story, please contact: contact form

Please fill out our contact form if you have any questions, concerns  or comments!

Fannie is based in Amsterdam and opening hours are Monday - Friday  from 10am - 6pm (CEST). We try to respond within 48 hours so hold tight we did not forget about you!

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